Privacy Policy – iBus Hire Sydney

Effective 30 Nov 2025

iBus Hire Sydney (“iBus Hire”, “we”, “us”, “our”) is committed to protecting the privacy of our customers, website visitors and all individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, making a booking, or engaging our services, you consent to the practices described in this Privacy Policy.

1. Types of Personal Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Address or pickup location

  • Booking details and travel requirements

  • Company or organisation details

  • Payment information (processed securely through third-party operators)

  • Any information you voluntarily provide in communications with us

We may also collect limited technical data when you visit our website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages accessed and time spent on the site

This information helps us improve website performance and user experience.

2. How We Collect Personal Information

We may collect personal information:

  • When you submit an online enquiry or booking form

  • When you contact us via email, phone or social media

  • When you request a quote

  • When you subscribe to updates or marketing communications

  • Through third-party booking platforms (where applicable)

  • Automatically through website analytics and cookies

You may choose to interact with us anonymously; however, failing to provide necessary information may limit our ability to provide services.

3. Purpose of Collecting Personal Information

We collect and use personal information for purposes including:

  • Processing enquiries, quotes and bookings

  • Providing charter and transport services

  • Communicating with you about services, schedules, changes or delays

  • Managing payments, accounts and billing

  • Improving our website, services and customer experience

  • Meeting legal and regulatory obligations

  • Handling complaints, feedback or disputes

  • Conducting marketing (where consent has been provided)

We will not use personal information for unreasonable or unrelated purposes without your consent.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Our employees and authorised contractors

  • Subcontracted transport providers (where required to deliver your booking)

  • Payment processors such as Square

  • Insurance providers, legal advisors or regulatory authorities

  • IT, marketing, website hosting or administrative service providers

  • Police or government agencies when required by law

We do not sell or rent personal information to third parties.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Record website traffic

  • Improve user experience

  • Analyse website performance

  • Support marketing and retargeting campaigns

You may disable cookies in your browser settings, though some website functions may not work as intended.

6. Storage and Security of Personal Information

We take reasonable steps to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure, including through:

  • Secure servers and firewalls

  • Encrypted payment gateways

  • Restricted access to personal information

  • Staff training and confidentiality obligations

While we take reasonable precautions, no data transmission over the internet can be guaranteed as fully secure.

7. Access and Correction

You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, outdated or incomplete.

To make a request, please contact us at:
Email: [email protected]

We will respond to all requests in accordance with the Australian Privacy Principles.

8. Retention and Disposal

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal and accounting requirements

  • Manage disputes or complaints

Information that is no longer required is securely destroyed or de-identified.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

10. Marketing Communications

We may send you updates or promotional information about our services if you have:

  • Opted in, or

  • Provided your details during a transaction or enquiry

You may opt out at any time by clicking the unsubscribe link or contacting us directly.

11. Overseas Disclosure

We generally do not disclose personal information overseas. If overseas disclosure becomes necessary, we will take reasonable steps to ensure the recipient complies with Australian privacy standards.

12. Complaints

If you believe your privacy has been breached, please contact us in writing. We will investigate the matter and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any updated policy.

14. Contact Us

For questions, requests or privacy-related concerns, please contact:

iBus Hire Sydney
Email: [email protected]
Website: www.ibushiresydney.com.au